Fortlock’s customer service philosophy is to deliver exceptional customer service and surpass customer expectations continuously and consistently.
Our commitments are:
- To be open and honest at all times.
- To exhibit fairness and integrity in all our dealings.
- To act professionally in all transactions.
- To actively communicate and seek feedback.
- To provide cost effective and quality solutions in a timely manner.
- To ensure customer satisfaction.
To enable Fortlock to meet those commitments, managers have a belief in, and passion for, customer service, which they actively foster within their workforce. Fortlock’s Customer Care Centre dispatch and manage security work for clients nationwide. Their focus is on the seamless delivery of services and ensuring we have met the individual client’s needs and specifications for each project.
